If there’s an error in our mishandling (wrong product or size), delivery (missing/wrong address) or defects, CARDIOVASCULAR™ will bear the full cost of return and delivery. Postage fees incur on customer will be return in the form of discount code for the next purchase. And the exchange merchandise delivery fees will be bear by Cardiovascular™.
In the unlikely event, please contact us (email@example.com) immediately with the following information:
• Your order number
• Which item is damaged/missing
• A description with photo as evidence
All item(s) must be returned in the original condition (unaltered, and unwashed). Once we’ve received the above information, our staffs will guide you to work quickly and efficiently to ensure the problem is rectified to your satisfaction.
Please retain the postage receipt and tracking number as proof of return. Once your return is received and inspected, an email will be send to notify you that we have received your returned item and tracking number will be sent. In the event that the merchandise has been sold out, a discount code with similar value will be issued.
*Kindly allow a 20% of colour discrepancies on merchandise as compared to actual merchandise, this is due to lighting used in commercial shooting process and are strictly not returnable.
**Do note that there may be slight (10%) measurements discrepancies, as measurement is done by human and not machine. The prints may vary in terms of symmetry/alignment/slight colour patches for each piece and return due to this reason is not considered a defect.